Reschedule Policy

Santai: Your Ultimate Guide to Our Reschedule Policy

Are you planning your next journey with Santai? While we always hope for a seamless travel plan, we understand that sometimes life happens, and you might need to reschedule. Here’s everything you need to know about our rescheduling policy, ensuring you have a stress-free experience with us.

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Notes:Once your reschedule request is successful, you will receive a new booking confirmation email with the rescheduled trip details.

Comprehensive Reschedule Policy: What You Need to Know

At Santai, our rescheduling policy is not just limited to the coaches we operate. We’ve designed this policy keeping in mind the varied needs of our diverse clientele.

Please plan carefully, as our policy permits ticket rescheduling only once. This ensures that all our customers get a fair chance at their desired travel dates.

If you’ve booked multiple tickets for a journey, remember that partial rescheduling of those tickets is not allowed. All passengers in a booking must reschedule together, ensuring consistent travel plans for your entire group.

We strive to offer flexibility without compromising on our service quality. If you need to reschedule, the fee encompasses a basic rescheduling charge plus the difference between your new ticket fare and the original. So, if your new journey date has a higher fare, the difference would be added to your rescheduling fee.

In cases where the rescheduled ticket is cheaper than the original one, the fare difference is non-refundable. We recommend checking all available options before finalizing your reschedule.

At Santai, we continually work to improve our services. This means we might update our Reschedule Policy terms occasionally. While we will do our best to keep you informed, it’s always a good idea to revisit our policy before making changes to your booking.

Please note that for trips that combine our bus service with a ferry journey, rescheduling is only available for the bus portion. This is because ferry operations are handled by our partner ferry operators, and their policies apply for that segment of your journey.

Plan with Confidence with Santai

Our primary aim is to make your travel experience smooth and enjoyable. We hope this comprehensive guide to our rescheduling policy assists you in making informed decisions. Remember, we’re just a call or click away if you have any queries.

For those looking to explore more about our offerings or other policies, navigate here or get in touch with our dedicated customer service team.

** Reschedule policy is not applicable for Bus+Ferry as Ferry ticket is 3rd party and hence, we are not able to able to honour this reschedule policy

Reschedule here

Ultimate Guide to Reschedule Booking